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IT Technical Support Specialist(Healthcare Imaging Systems)

Remote

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Key Responsibilities:

  • Provide remote technical support for hospitals and imaging center customers
  • Assist with onboarding and deployment of PACS and healthcare imaging systems
  • Support configuration and troubleshooting of DICOM and HL7 integrations
  • Assist with installation and configuration of applications on Windows and Linux server environments
  • Troubleshoot server, networking, VPN, firewall, and connectivity-related issues
  • Support customer testing, QA validation, and go-live activities
  • Assist radiology and clinical teams with workflow and technical support needs
  • Perform ongoing system maintenance, software updates, and troubleshooting
  • Document technical issues, support activities, and system configurations
  • Provide end-user support and customer training during and after implementations
  • Coordinate with internal teams and customer IT departments to resolve support requests efficiently


Necessary competence (qualification):

  • 3–5 years of experience in Healthcare IT or technical support environments
  • Experience supporting PACS, healthcare imaging systems, or healthcare applications
  • Working knowledge of Windows Server and/or Linux environments
  • Familiarity with networking fundamentals including VPNs, DNS, and firewalls
  • Understanding of DICOM and HL7 standards preferred
  • Strong troubleshooting and customer support skills
  • Ability to communicate effectively with technical and non technical users
  • Strong organizational skills and ability to manage multiple support tasks
  • Ability to work independently in a fully remote environment


Preferred Qualifications:

  • Experience working with PACS vendors such as Sectra, GE HealthCare, Philips, or PaxeraHealth
  • Understanding of radiology workflows and imaging operations
  • Experience supporting healthcare organizations remotely
  • Familiarity with HIPAA and healthcare compliance standards
  • Experience with VMware, Hyper-V, or virtualized server environments

Compensation:

  • Base Salary: $70,000 – $80,000 annually


Compensation will be based on:

  • Technical experience
  • Healthcare IT background
  • PACS and imaging support experience
  • Customer support and troubleshooting expertise
  • Certifications and technical skill level



Position Details

  • Job Type: Full-time
  • Work Location: Remote
  • Travel: ~25%
  • Must reside in the Northeastern U.S.


Benefits ​

  • Medical insurance  
  • Paid company holidays 
  • Paid PTO time 
  • Fully remote work environment


Work Schedule 

  • Standard business hours Monday–Friday
  • Flexibility may be required during customer implementations and support activities
  • Occasional after-hours support may be needed for customer go-live support or critical issues
Apply Now!